============================================================
TITLE: Services
TYPE: article
VERSION: 1
VERSION_ID: 04a9091d-2465-4427-acc4-4a182195cb7a
GENERATED_AT: 2026-07-07T12:13:47.357Z
SUMMARY: Discover our global service offerings, including innovative support models, comprehensive maintenance plans, & top-quality assistance for all ecos products
READING TIME: 4 min
WORD COUNT: 630
KEYWORDS: Service Plans
SOURCE URL: https://www.ecos-systems.com/products/services
============================================================

KEY TAKEAWAYS:
  * Global service teams keep everyone up and running
  * Service Plans
  * Our Promises
  * Do you still have questions about our service plans?

Our services

    Global service teams keep everyone up and running
Next-generation service
We continuously look for new ways to improve ecos products. Technology, design, and especially in our service capabilities. Our new “Hybrid Solutions” and “Rent – Service Only” models now include ecos care, our comprehensive, worry-free support package that includes a mobile management app.

# Our services

## Global service teams keep everyone up and running

### Next-generation service

We continuously look for new ways to improve ecos products. Technology, design, and especially in our service capabilities. Our new “Hybrid Solutions” and “Rent – Service Only” models now include ecos care, our comprehensive, worry-free support package that includes a mobile management app.

Service Plans
ecos Systems strives to ensure a seamless and superior user experience.

## Service Plans

ecos Systems strives to ensure a seamless and superior user experience.

  * Telephone support (Mo - Fr 8am - 5pm)*
  * Access to online help center (user guides, how-to videos, release notes)
  * Software updates & upgrades
  * Remote maintenance via remote access
  * Training of new employees (by phone)
  * 20 % discount on spare parts
*Note: On-Premises system customers must purchase Telephone support separately

### ecos Care Plus

  * Includes all ecos Care plan services
  * 24-hour telephone & remote service
  * Warranty parts coverage for all ecos systems hardware*
  * Outbound & inbound express delivery

### ecos Care Pro

  * Includes all ecos Care Plus services
  * Proactive part & usage diagnostics
  * Business process consultancy services related to ecos systems
  * Annual retraining and advanced training
  * Annual onsite visit for ecos systems hardware maintenance*
Our Promises

Startup support
Our products are quick and easy to install yourself, usually without IT support, and ready for immediate use. We support our customers from purchase through delivery to full operation.

### Startup support

Our products are quick and easy to install yourself, usually without IT support, and ready for immediate use. We support our customers from purchase through delivery to full operation.

2-year warranty on all systems
Whether key cabinet, locker system, or terminal, we’ve designed and consistently updated all ecos systems security to the highest quality.

### 2-year warranty on all systems

Whether key cabinet, locker system, or terminal, we’ve designed and consistently updated all ecos systems security to the highest quality.

5-year warranty on ID plugs
The plugs in our key cabinets are designed for regular, long-term use.

### 5-year warranty on ID plugs

The plugs in our key cabinets are designed for regular, long-term use.

Do you still have questions about our service plans?

            Contact us

## Do you still have questions about our service plans?

Contact us

------------------------------------------------------------
ABOUT THIS CONTENT
------------------------------------------------------------
Source: https://www.ecos-systems.com/products/services

This content is provided for informational purposes.
Please visit the original source for the most up-to-date information.