---
title: "Important Info for Hutch Policyholders Affected by Cyclone Alfred"
description: "Cyclone Alfred support for Hutch policyholders. Get claims assistance, emergency repair contacts, and important updates for affected areas in QLD & NSW."
type: article
version: 1
version_id: "a16673c0-8d6b-4073-9afc-92fd4f2a6e5c"
generated_at: "2026-06-09T00:53:35.478Z"
language: en-au
reading_time: "5 min"
word_count: 912
url: "https://hutchunderwriting.com.au/important-info-for-hutch-policyholders-affected-by-cyclone-alfred"
---

# Important Info for Hutch Policyholders Affected by Cyclone Alfred

> Cyclone Alfred support for Hutch policyholders. Get claims assistance, emergency repair contacts, and important updates for affected areas in QLD & NSW.

## Key Takeaways

- Cyclone Coverage in Your Policy
- Step 1: Ensure Your Safety & Minimise Further Damage
- Step 2: Lodge Your Claim
- Emergency Repairs (If Required)
- Need Emergency Help?

## Contents

- [Cyclone Coverage in Your Policy](#cyclone-coverage-in-your-policy)
- [Step 1: Ensure Your Safety & Minimise Further Damage](#step-1-ensure-your-safety-minimise-further-damage)
- [Step 2: Lodge Your Claim](#step-2-lodge-your-claim)
- [Emergency Repairs (If Required)](#emergency-repairs-if-required)
- [Need Emergency Help?](#need-emergency-help)

# Important Information for Hutch Policyholders Affected by Ex-Tropical Cyclone Alfred

#### We are here to help.

Ex-Tropical Cyclone Alfred is currently impacting parts of **Southeast Queensland** and **Northern NSW**, and we understand this is a challenging time for our policyholders. Hutch is here to support you through the claims process and provide assistance where needed.

Our **in-house claims team has activated its catastrophe response plan**, bringing in additional claims specialists to manage the increased demand.

Outside business hours, your **first point of contact** should be our **Emergency Make Safe partners**, who are ready to assist with urgent repairs. However, we will also be **monitoring emails after hours** to provide further support where needed.

We’ve outlined key information below to help you guide policyholders through the claims process.

## Cyclone Coverage in Your Policy

Our standard Hutch Residential Strata and Annual Construction Policies do not have a Cyclone exclusion, however there may be some exclusions, such as actions of the sea and storm surge, where coverage is restricted. This is determined upon lodgement of a claim, which we recommend doing as soon as any damage is identified.

To check coverage, including any conditions and excesses for cyclone damage, please refer to your Policy Schedule and Product Disclosure Statement (PDS):

-   [Hutch Residential Strata PDS](/hubfs/PDFs/Strata/HRS7/Hutch%20Residential%20Strata%20Plan%20Product%20Disclosure%20Statement%20HRS7.pdf)
-   [Hutch Annual Construction Policy Wording](https://hutchunderwriting.com.au/hubfs/PDFs/Construction/HAC4/Hutch%20Construction%20Policy%20Wording%20HAC4.pdf?utm_campaign=9335602-Cyclone%20Alfred&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-_ctPK_HhmCfx1psukYi976ewNeweeIcyCXuylfEoTkE74rgouZooYCPkqOMHAl9taTBIqi)

## Step 1: Ensure Your Safety & Minimise Further Damage

-   **Ensure your safety first** – If you are in immediate danger, contact emergency services by dialling 000.
-   **Minimise further loss** – If it is safe to do so, take reasonable steps to prevent further damage (e.g., temporary repairs such as tarping roofs or boarding up broken windows). Keep all receipts for reimbursement.
-   **Document the damage** – Take photos and videos of the damage before making any repairs.

## Step 2: Lodge Your Claim

-   **Contact your insurance broker** – Inform your broker of the incident and provide your policy number as shown on your Schedule.
-   **Lodge a strata claim**
    -   [Cheat Sheet](/hubfs/PDFs/Claims/Hutch%20Underwriting%20Residential%20Strata%20Claims%20Cheat%20Sheet.pdf)
    -   [Claim Form (Online)](https://hutchunderwriting.primeeco.tech/share/RGZKQfAG)
    -   [Claim Form (PDF)](/hubfs/PDFs/Claims/Hutch%20Strata%20Claims%20Form.pdf)
-   **Lodge a construction claim**  
    -   [Claim Form (Online)](https://hutchunderwriting.primeeco.tech/share/TtMPKHuq)
    -   [Claim Form (PDF)](https://hutchunderwriting.com.au/hubfs/PDFs/Claims/Hutch%20Construction%20Claims%20Form.pdf)
-   **Discuss a claim—**Your broker should represent you and your claim. They can lodge and discuss your claim by contacting our Claims Team, which is available Monday through Friday from 8:30 a.m. to 5:00 p.m. AEST.
    -   **Phone:** [1300 256 056](tel:1300256056p2)
    -   **Email:** [claims@hutchunderwriting.com.au](mailto:claims@hutchunderwriting.com.au)

## Emergency Repairs (If Required)

If emergency repairs are needed to prevent further damage:

-   **During business hours (AEST):** Call our Claims Team at **[1300 256 056](tel:1300256056p2) Extn 2** 
-   **After hours 'Make Safe':** Contact our after-hours panel repairer:

-   Insurebuild: [1300 722 272](tel:1300722272)
-   Bentino: [1300 284 537](tel:1300284537)
-   Ezy Projects: [1300 399 776](tel:1300399776)

## Need Emergency Help?

Courtesy of [Get Ready Queensland](https://www.getready.qld.gov.au/news/tropical-cyclone-alfred-march-2025)

-   Emergency calls: 000
-   TTY emergency calls: 106
-   State emergency service (SES): 132 500
-   Detailed list of Queensland [Emergency Contacts](https://www.getready.qld.gov.au/during-disaster/queensland-emergency-contact-numbers)

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## About This Content

**Source:** [Important Info for Hutch Policyholders Affected by Cyclone Alfred](https://hutchunderwriting.com.au/important-info-for-hutch-policyholders-affected-by-cyclone-alfred)

*This content is provided for informational purposes. Please visit the original source for the most up-to-date information.*