--- title: "SEQ Hailstorm: Emergency Repairers & Hutch Claims Contacts" description: "Emergency make safe repairers and Hutch claims contact details for brokers supporting clients after the SEQ hailstorm CAT 255 event." type: blog version: 1 version_id: "a73a1156-3219-4c32-88bc-a6daa959f06d" generated_at: "2026-06-09T00:47:48.810Z" author: "Kim Beavis" date_published: "2025-11-26T00:00:09.000Z" date_modified: "2025-11-26T01:39:47.562Z" language: en reading_time: "3 min" word_count: 547 keywords: ["SEQ Hailstorm", "Emergency Repairers & Hutch Claims Contacts", "What policyholders need to do", "Claims lodgement contacts"] url: "https://hutchunderwriting.com.au/blog/seq-hailstorm-emergency-repairs-and-claims" --- # SEQ Hailstorm: Emergency Repairers & Hutch Claims Contacts > Emergency make safe repairers and Hutch claims contact details for brokers supporting clients after the SEQ hailstorm CAT 255 event. ## Key Takeaways - Hailstorm coverage in your policy - What policyholders need to do - Claims lodgement contacts - Emergency make safe repairers (QLD) ## Contents - [Hailstorm coverage in your policy](#hailstorm-coverage-in-your-policy) - [What policyholders need to do](#what-policyholders-need-to-do) - [Claims lodgement contacts](#claims-lodgement-contacts) - [Emergency make safe repairers (QLD)](#emergency-make-safe-repairers-qld) 1 min read # SEQ Hailstorm: Emergency Repairers & Hutch Claims Contacts [Kim Beavis](https://hutchunderwriting.com.au/blog/author/kim-beavis) : 26/11/2025 11:00:09 AM [Construction](https://hutchunderwriting.com.au/blog/tag/construction) [Strata](https://hutchunderwriting.com.au/blog/tag/strata) [Claims](https://hutchunderwriting.com.au/blog/tag/claims) [Trade Pack](https://hutchunderwriting.com.au/blog/tag/trade-pack) [Landlords](https://hutchunderwriting.com.au/blog/tag/landlords) The recent hailstorm in South East Queensland (SEQ) may have impacted your clients and they may need our support. Our **in-house claims team has activated its catastrophe response plan.** Your **first point of contact** should be our **Emergency Make Safe partners**, who are ready to assist with urgent repairs. We have outlined key information below to help you guide policyholders through the claims process. ## Hailstorm coverage in your policy To check coverage, including any conditions and excesses for damage, please refer to your Policy Schedule and Product Disclosure Statement (PDS) / Policy Wording: - [Hutch Residential Strata](https://hutchunderwriting.com.au/hubfs/PDFs/Strata/HRS8/Hutch%20Residential%20Strata%20Plan%20Product%20Disclosure%20Statement%20HRS8.pdf) - Hutch Landlords – [Sunrise](https://hutchunderwriting.com.au/hubfs/PDFs/Landlords/HLL1/Hutch%20Residential%20Landlords%20Product%20Disclosure%20Statement%20HLL1.pdf) / [SCTP](https://hutchunderwriting.com.au/hubfs/PDFs/Landlords/HLL1/Hutch%20Residential%20Landlords%20Product%20Disclosure%20Statement%20HLL1SCTP.pdf) - [Hutch Annual Construction](https://hutchunderwriting.com.au/hubfs/PDFs/Construction/HAC4/Hutch%20Construction%20Policy%20Wording%20HAC4.pdf) - [Hutch Trade Pack](https://hutchunderwriting.com.au/hubfs/PDFs/Trade%20Pack/HTP1/Hutch%20Trade%20Pack%20Policy%20Wording%20HTP1.pdf) ## What policyholders need to do - **Ensure their safety first** – If they are in immediate danger, contact emergency services by dialling 000. - **Minimise further loss** – If it is safe to do so, take reasonable steps to prevent further damage (for example, temporary repairs such as tarping roofs or boarding up broken windows). Keep all receipts for reimbursement. - **Document the damage** – Take photos and videos of the damage before making any repairs. ## Claims lodgement contacts **Lodging a claim** – As always, claims should be lodged through you as the broker. Our in-house claims team is available to support you in managing claims efficiently. ### Residential Strata - [Claim cheat sheet](https://hutchunderwriting.com.au/hubfs/PDFs/Claims/Hutch%20Underwriting%20Residential%20Strata%20Claims%20Cheat%20Sheet.pdf) - [Claim form (online)](https://hutchunderwriting.primeeco.tech/share/RGZKQfAG) - [Claim form (PDF)](https://hutchunderwriting.com.au/hubfs/PDFs/Claims/Hutch%20Strata%20Claims%20Form.pdf) ### Annual Construction - [Claim form (online)](https://hutchunderwriting.primeeco.tech/share/TtMPKHuq) - [Claim form (PDF)](https://hutchunderwriting.com.au/hubfs/PDFs/Claims/Hutch%20Construction%20Claims%20Form.pdf) ### Residential Landlords - [Claim form (online)](https://primeeco.tech/share/530d7165-da21-40ad-8190-417c9b2168c9) - [Claim form (PDF)](https://hutchunderwriting.com.au/hubfs/PDFs/Claims/Hutch%20Landlords%20Claims%20Form.pdf) ### Trade Pack - [Claim form (online)](https://primeeco.tech/share/1172acfa-5be3-4548-8119-439536e301cf) - [Claim form (PDF)](https://hutchunderwriting.com.au/hubfs/PDFs/Claims/Hutch%20Trade%20Pack%20Claims%20Form.pdf) **Discuss a claim** – Once you have lodged a claim, you can contact our in-house Claims Team, which is available Monday to Friday from 8:30 a.m. to 5:00 p.m. AEST. - **Phone:** [1300 256 056](tel:1300256056p2) - **Email:** [claims@hutchunderwriting.com.au](mailto:claims@hutchunderwriting.com.au) ## Emergency make safe repairers (QLD) If anyone is in immediate danger, please remind clients to call **000** first. For non life-threatening but urgent damage, our panel repairers can assist with emergency make safe work such as tarping roofs, boarding up broken windows and securing unsafe areas. **Ezy Projects** After hours phone: [1300 399 776](tel:1300399776) **Nexus Group** After hours phone: [1300 321 416](tel:1300321416) **Insurebuild** After hours phone: [1300 722 272](tel:1300722272) **Priority One Building Services** After hours phone: [1300 148 473](tel:1300148473) Availability will depend on local conditions and demand. For non urgent repairs, please wait to speak with a [Hutch Claims](https://hutchunderwriting.com.au/claims) specialist before major works are authorised. Additionally, Hutch offers various support services, including assistance for customers experiencing [vulnerability](https://hutchunderwriting.com.au/hubfs/PDFs/Compliance/Customer%20Support/Hutch-Customers-Experiencing-Vulnerability-Policy.pdf) or [financial hardship](https://hutchunderwriting.com.au/hubfs/PDFs/Compliance/Customer%20Support/Hutch-Financial-Hardship-Policy.pdf). Thank you for your ongoing support in assisting affected policyholders during this time. **The Hutch Team** - [](https://hutchunderwriting.com.au/blog/navigating-cyclone-claims-with-hutch) 1 min read #### [Navigating Cyclone Claims with Hutch](https://hutchunderwriting.com.au/blog/navigating-cyclone-claims-with-hutch) [Kim Beavis](https://hutchunderwriting.com.au/blog/author/kim-beavis) : 05/03/2025 7:44:26 PM [Strata](https://hutchunderwriting.com.au/blog/tag/strata) [Claims](https://hutchunderwriting.com.au/blog/tag/claims) [Read More](https://hutchunderwriting.com.au/blog/navigating-cyclone-claims-with-hutch) [](https://hutchunderwriting.com.au/blog/hutch-strata-awarded-4.5-stars-on-lmi-claimscomparison) 1 min read #### [Hutch Strata Awarded 4.5 stars on LMI ClaimsComparison](https://hutchunderwriting.com.au/blog/hutch-strata-awarded-4.5-stars-on-lmi-claimscomparison) [Kim Beavis](https://hutchunderwriting.com.au/blog/author/kim-beavis) : 23/08/2023 2:49:00 PM We are shaking with excitement We are committed to creating broker indulgences (less admin; rapid quotes; reduced referral wait times; unique policy... [Strata](https://hutchunderwriting.com.au/blog/tag/strata) [Claims](https://hutchunderwriting.com.au/blog/tag/claims) [Awards](https://hutchunderwriting.com.au/blog/tag/awards) [Read More](https://hutchunderwriting.com.au/blog/hutch-strata-awarded-4.5-stars-on-lmi-claimscomparison) [](https://hutchunderwriting.com.au/blog/weve-made-a-few-tweaks-to-improve-efficiency) 1 min read #### [We've Made a Few Tweaks to Improve Efficiency](https://hutchunderwriting.com.au/blog/weve-made-a-few-tweaks-to-improve-efficiency) [Kim Beavis](https://hutchunderwriting.com.au/blog/author/kim-beavis) : 22/07/2024 1:16:37 PM We've tweaked our question set to increase our auto-approval rate. These updates are purely cosmetic and do not affect our wording. The wrinkles have... [Announcements](https://hutchunderwriting.com.au/blog/tag/announcements) [Construction](https://hutchunderwriting.com.au/blog/tag/construction) [Strata](https://hutchunderwriting.com.au/blog/tag/strata) [Read More](https://hutchunderwriting.com.au/blog/weve-made-a-few-tweaks-to-improve-efficiency) --- ## About This Content **Source:** [SEQ Hailstorm: Emergency Repairers & Hutch Claims Contacts](https://hutchunderwriting.com.au/blog/seq-hailstorm-emergency-repairs-and-claims) **Author:** Kim Beavis **Published:** November 26, 2025 *This content is provided for informational purposes. Please visit the original source for the most up-to-date information.*