============================================================ TITLE: SEQ Hailstorm: Emergency Repairers & Hutch Claims Contacts TYPE: blog VERSION: 1 VERSION_ID: a73a1156-3219-4c32-88bc-a6daa959f06d GENERATED_AT: 2026-06-09T00:47:48.810Z SUMMARY: Emergency make safe repairers and Hutch claims contact details for brokers supporting clients after the SEQ hailstorm CAT 255 event. AUTHOR: Kim Beavis DATE PUBLISHED: November 26, 2025 DATE MODIFIED: November 26, 2025 READING TIME: 3 min WORD COUNT: 547 KEYWORDS: SEQ Hailstorm, Emergency Repairers & Hutch Claims Contacts, What policyholders need to do, Claims lodgement contacts SOURCE URL: https://hutchunderwriting.com.au/blog/seq-hailstorm-emergency-repairs-and-claims ============================================================ KEY TAKEAWAYS: * Hailstorm coverage in your policy * What policyholders need to do * Claims lodgement contacts * Emergency make safe repairers (QLD) 1 min read # SEQ Hailstorm: Emergency Repairers & Hutch Claims Contacts Kim Beavis : 26/11/2025 11:00:09 AM Construction Strata Claims Trade Pack Landlords The recent hailstorm in South East Queensland (SEQ) may have impacted your clients and they may need our support. Our in-house claims team has activated its catastrophe response plan. Your first point of contact should be our Emergency Make Safe partners, who are ready to assist with urgent repairs. We have outlined key information below to help you guide policyholders through the claims process. ## Hailstorm coverage in your policy To check coverage, including any conditions and excesses for damage, please refer to your Policy Schedule and Product Disclosure Statement (PDS) / Policy Wording: * Hutch Residential Strata * Hutch Landlords – Sunrise / SCTP * Hutch Annual Construction * Hutch Trade Pack ## What policyholders need to do * Ensure their safety first – If they are in immediate danger, contact emergency services by dialling 000. * Minimise further loss – If it is safe to do so, take reasonable steps to prevent further damage (for example, temporary repairs such as tarping roofs or boarding up broken windows). Keep all receipts for reimbursement. * Document the damage – Take photos and videos of the damage before making any repairs. ## Claims lodgement contacts Lodging a claim – As always, claims should be lodged through you as the broker. Our in-house claims team is available to support you in managing claims efficiently. ### Residential Strata * Claim cheat sheet * Claim form (online) * Claim form (PDF) ### Annual Construction ### Residential Landlords ### Trade Pack Discuss a claim – Once you have lodged a claim, you can contact our in-house Claims Team, which is available Monday to Friday from 8:30 a.m. to 5:00 p.m. AEST. * Phone: 1300 256 056 * Email: claims@hutchunderwriting.com.au ## Emergency make safe repairers (QLD) If anyone is in immediate danger, please remind clients to call 000 first. For non life-threatening but urgent damage, our panel repairers can assist with emergency make safe work such as tarping roofs, boarding up broken windows and securing unsafe areas. Ezy ProjectsAfter hours phone: 1300 399 776 Nexus GroupAfter hours phone: 1300 321 416 InsurebuildAfter hours phone: 1300 722 272 Priority One Building ServicesAfter hours phone: 1300 148 473 Availability will depend on local conditions and demand. For non urgent repairs, please wait to speak with a Hutch Claims specialist before major works are authorised. Additionally, Hutch offers various support services, including assistance for customers experiencing vulnerability or financial hardship. Thank you for your ongoing support in assisting affected policyholders during this time. The Hutch Team 1 min read Navigating Cyclone Claims with Hutch Kim Beavis : 05/03/2025 7:44:26 PM Strata Claims Read More 1 min read Hutch Strata Awarded 4.5 stars on LMI ClaimsComparison Kim Beavis : 23/08/2023 2:49:00 PM We are shaking with excitement We are committed to creating broker indulgences (less admin; rapid quotes; reduced referral wait times; unique policy... Strata Claims Awards Read More 1 min read We've Made a Few Tweaks to Improve Efficiency Kim Beavis : 22/07/2024 1:16:37 PM We've tweaked our question set to increase our auto-approval rate. These updates are purely cosmetic and do not affect our wording. The wrinkles have... Announcements Construction Strata Read More #### Navigating Cyclone Claims with Hutch Kim Beavis : 05/03/2025 7:44:26 PM Strata Claims #### Hutch Strata Awarded 4.5 stars on LMI ClaimsComparison Kim Beavis : 23/08/2023 2:49:00 PM We are shaking with excitement We are committed to creating broker indulgences (less admin; rapid quotes; reduced referral wait times; unique policy... Strata Claims Awards #### We've Made a Few Tweaks to Improve Efficiency Kim Beavis : 22/07/2024 1:16:37 PM We've tweaked our question set to increase our auto-approval rate. These updates are purely cosmetic and do not affect our wording. The wrinkles have... Announcements Construction Strata ------------------------------------------------------------ ABOUT THIS CONTENT ------------------------------------------------------------ Source: https://hutchunderwriting.com.au/blog/seq-hailstorm-emergency-repairs-and-claims Author: Kim Beavis Published: November 26, 2025 This content is provided for informational purposes. Please visit the original source for the most up-to-date information.