============================================================ TITLE: Customer Support TYPE: article VERSION: 1 VERSION_ID: 0c668004-2876-4b85-9615-ecc5beaac9e2 GENERATED_AT: 2026-02-04T23:16:52.236Z SUMMARY: Hutch are committed to helping our customers in their hour of need and have developed a framework of customer support policies. Discover More READING TIME: 4 min WORD COUNT: 660 KEYWORDS: Customer Support SOURCE URL: https://hutchunderwriting.com.au/customer-support ============================================================ KEY TAKEAWAYS: * We are committed to helping our customers in their hour of need, however ... * We have developed a framework of customer support policies, including our: * If you are in immediate danger please call 000 # Need Help? ## We are committed to helping our customers in their hour of need, however ... Hutch deals exclusively through licensed insurance brokers via Ebix Sunrise Exchange and SCTP. Unfortunately, we are unable to offer direct advice or quotes. If you are a strata committee member, owner or builder, don’t hesitate to contact your broker to obtain a Hutch quote. If you do not have a broker, you can find one through the National Insurance Broker Association's ‘Need a Broker‘ search directory. ### Looking for Claims? ## We have developed a framework of customer support policies, including our: ### Customers Experiencing Vulnerability Policy ### Family Violence Policy ### Financial Hardship Policy ## If you are in immediate danger please call 000 ### Privacy The privacy and confidentiality of our customers' information are paramount to us. In accordance with the Privacy Act 1988 (Cth), one of our prime concerns is that any personal or sensitive information you provide to us is not used for any other purpose than that intended and expected by you. ### Complaints If you wish to make a complaint about Hutch Underwriting Pty Ltd, our products and services, or involving any party we represent in the first place, please contact The Complaints Officer, Hutch Underwriting Pty Ltd, via our contact details on this website. ### General Insurance Code of Practice The Insurance Council of Australia Limited has developed the General Insurance Code of Practice ("the Code"), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry. Lloyd's has adopted the Code on terms agreed with the Insurance Council of Australia. For further information on the Code please visit codeofpractice.com.au. The Code Governance Committee (CGC) is an independent body that monitors and enforces insurers' compliance with the Code. For more information on the Code Governance Committee (CGC) go to insurancecode.org.au. ------------------------------------------------------------ ABOUT THIS CONTENT ------------------------------------------------------------ Source: https://hutchunderwriting.com.au/customer-support This content is provided for informational purposes. Please visit the original source for the most up-to-date information.