============================================================ TITLE: Service Assurance Solutions in Telecom Networks | Polystar TYPE: article VERSION: 2 VERSION_ID: 8d7c60b4-f40c-48f7-8e80-436d18e20dbf GENERATED_AT: 2026-07-13T03:30:25.816Z SUMMARY: Dynamic telco cloud Service Assurance Solutions from Polystar. Monitor & manage your SLAs and get the best service assurance for your networks. Request a demo AUTHOR: Hatem Mestiri DATE PUBLISHED: October 8, 2024 READING TIME: 15 min WORD COUNT: 2998 KEYWORDS: Service Assurance Solutions in Telecom Networks, Service Assurance Solutions, Real-Time Monitoring, Service Assurance White Paper SOURCE URL: https://www.elisaindustriq.com/polystar/solutions/service-assurance ============================================================ KEY TAKEAWAYS: * Monitor and Manage Your Critical SLAs to Deliver Outstanding Service Assurance * Why Choose Polystar for Telco Service Assurance? * Real-Time Monitoring * Real-Time Monitoring * Support Your Service Innovation with Optimized Service Assurance # Service Assurance Solutions Real-time monitoring for round-the-clock control of your network resources. Book Your Demo ## Monitor and Manage Your Critical SLAs to Deliver Outstanding Service Assurance The ability to precisely monitor and manage your SLAs with customers is critical – failure to do so results in both direct costs, reputational damage and may lead to you to breach regulatory standards. You must stay on top of your SLAs and ensure that you meet your obligations – in full, all the time. Polystar’s Service Assurance suite enables you to do so. Contact Polystar ## Why Choose Polystar for Telco Service Assurance? 100+ Operators More than 100 Telco Operators and CSPs across the world have chosen Polystar for Service Assurance of their mobile networks. +100 million Mobile Subscribers Covered Over 100 million mobile subscribers in 50+ different countries are covered with our solutions. And the number is increasing. 12 Unique Dashboard Portals Our software provides you with 12 different dashboard portals that cover all aspects of Service Assurance in telecommunications. ### +100 million #### Mobile Subscribers Covered #### Unique Dashboard Portals ## Real-Time Monitoring Polystar offers a complete Service Operations Centre solution suite that puts you in control of your SLAs. It provides real-time monitoring of service quality and network resources, enabling your team to detect and analyze issues – and the impact to your customers from any resulting service impairment. Instant visibility allows you to resolve issues quickly and prioritize your actions based on customer impact and SLA conditions – ensuring efficient resource allocation while protecting your business. Request a Polystar Demo ## Support Your Service Innovation with Optimized Service Assurance Your expanding service portfolio must deliver exceptional levels of performance, bringing new opportunities for your business. It will also demand more widespread and complex SLAs – to cover low latency, guaranteed QoS parameters, and much more. To support your increasingly diverse and complex set of services, you need new levels of service assurance that can support your business as you monetize investments in 5G and more. That’s what Polystar brings to your operations – the telco service assurance tools to optimize service quality. ## Understand What’s Happening and Track KPIs with Our Service Assurance Solutions Create your own performance indicators and ensure compliance: With our Service Assurance solutions in telco networks, you can easily build, visualize and monitor the KPIs that matter for your business. As you roll out new services, you can be sure that you’re managing what really matters. So, if you are planning to offer discrete network slicing, mission critical services, new kinds of video packages, build new partnerships with content providers – or anything else that demands more stringent SLAs, Polystar gives you the tools to deliver the service assurance that will be required. Talk to a Service Assurance Expert ## Benefits from Polystar's Service Assurance for Telecom Networks Assurance of networks and services is all about customer experience. Optimize Performance Proactively manage telco service assurance for your customers, ensuring that your network delivers the right quality and conditions. With consistent performance, customer satisfaction will be enhanced – while ensuring efficient operations and managing costs and resources effectively at all times. Service Assurance Get a Polystar Demo Assurance in Real-Time New, dynamic services demand enhanced assurance – real-time is the only way to keep pace with developments and changes in the new agile network environment. With millisecond service performance, you need to be able to identify and anticipate issues before they have any impact on your customers – allowing you to take action to prevent them. Understand Impact on Your Customers Service impairment can occur, but what’s the real impact on your customers? How are they really affected? The ability to determine the actual effect allows you to take the most appropriate countermeasures and to identify those affected and respond accordingly, based on objective insights and data. Build Your Competitive Edge Enhance your reputation for quality and secure KPIs and metrics to prove that your network delivers – building your competitive reputation as you evolve your service portfolio. Understand individual service performance in isolation, as well as for your complete network portfolio, so you can focus resources efficiently. ### Optimize Performance ### Assurance in Real-Time ### Understand Impact on Your Customers ### Build Your Competitive Edge ## What Our Service Assurance Customers Are Saying Hatem Mestiri CTO Ooredoo Tunisia “We needed to replace a legacy solution that did not provide the insight and intelligence with the flexibility we required to support our customer-­centric focus. The Polystar team not only met all of our technical requirements, but also gave us additional functionality to enrich our knowledge of customer experience.” ## Polystar Service Assurance Use Cases 5G Standalone Service Assurance Real-time insights and customizable workflows Our Network Monitoring solution delivers rapid responsiveness and seamless scalability to support your critical 5G SA assurance processes efficiently and effectively. Read more on 5G Standalone 5G Standalone Service Assurance AI-Powered RAN Monitoring Use our ML-based geolocation to spot coverage issuesOur RAN monitoring solution visualizes radio performance data on Google Maps, offering a clear, geographic view. This enables users to analyze and resolve network coverage issues while pinpointing root causes. Read more on AI-Powered RAN Monitoring AI-Powered RAN Monitoring Fixed Broadband Monitoring Ensure High Service Quality for Homes and Smart Offices Households and small offices are increasingly relying on fixed broadband connectivity for their internet access and business needs. Our FBB solution provides service-aware monitoring and analytics for any fixed-access technology. Read more on Fixed Broadband Monitoring Fixed Broadband Monitoring OTT and Video Performance Assure the Quality of Video and Other Over-the-Top Services Use of OTT applications – particularly video – has exploded. Tracking network performance and service delivery is key to managing customer experience. Read more on OTT OTT and Video Performance Monitoring 4G/5G Cell Broadcast Traffic Enhancing public safety with precision monitoring Public Warning Systems (PWS) allow government agencies and public authorities to rapidly inform citizens about developing and ongoing emergencies. In 3GPP-based networks, this is typically achieved through Cell Broadcast and Location-based SMS. Read more on Monitoring 4G/5G Cell Broadcast Traffic Monitoring 4G/5G Cell Broadcast Traffic AI-Powered Anomaly Detection Every Anomaly Is a SignalOur AI continuously learns expected performance patterns and flags deviations that indicate potential service disruptions - giving you earlier insights, fewer false alarms, and more time to protect customer experience. Read more on AI-Powered Anomaly Detection AI-Powered Anomaly Detection ### 5G Standalone Service Assurance Real-time insights and customizable workflows Our Network Monitoring solution delivers rapid responsiveness and seamless scalability to support your critical 5G SA assurance processes efficiently and effectively. ### AI-Powered RAN Monitoring ### Fixed Broadband Monitoring Ensure High Service Quality for Homes and Smart Offices Households and small offices are increasingly relying on fixed broadband connectivity for their internet access and business needs. Our FBB solution provides service-aware monitoring and analytics for any fixed-access technology. ### OTT and Video Performance Assure the Quality of Video and Other Over-the-Top Services Use of OTT applications – particularly video – has exploded. Tracking network performance and service delivery is key to managing customer experience. Read more on OTT OTT and Video Performance ### Monitoring 4G/5G Cell Broadcast Traffic Enhancing public safety with precision monitoring Public Warning Systems (PWS) allow government agencies and public authorities to rapidly inform citizens about developing and ongoing emergencies. In 3GPP-based networks, this is typically achieved through Cell Broadcast and Location-based SMS. ### AI-Powered Anomaly Detection More Polystar Use Cases ## Frequently Asked Question about Service Assurance in Telecom * Service assurance in telecoms is the practice of ensuring that all services in the portfolio are delivered consistently, according to the required performance goals and customer expectations. Services may be backed by specific guarantees, such as SLAs, between the provider and customer; general requirements, set by regulators; or simply have basic performance goals that are inherent to the service itself – for example, for a voice or video session – if these goals are not met, then the service cannot function. To deliver service assurance, the ability to capture, process and mediate real-time information from networks, system entities and other sources is required. As service performance goals have advanced, service assurance must also evolve to ensure that it keeps pace with evolving service capabilities. Services may be backed by specific guarantees, such as SLAs, between the provider and customer; general requirements, set by regulators; or simply have basic performance goals that are inherent to the service itself – for example, for a voice or video session – if these goals are not met, then the service cannot function. To deliver service assurance, the ability to capture, process and mediate real-time information from networks, system entities and other sources is required. As service performance goals have advanced, service assurance must also evolve to ensure that it keeps pace with evolving service capabilities. * Service assurance is essential for all generations of mobile and other networks. However, 5G brings new levels of complexity and service possibilities. It also brings heightened user expectations. To manage these and to ensure performance meets all goals and SLAs, 5G needs enhanced levels of service assurance. This is important both in production networks, as well as during test, staging and delivery processes. Independence and objectivity are critical, so that CSPs can rapidly identify and troubleshoot issues, manage performance and proactively maintain their networks. 5G continues to evolve, with new capabilities that have been introduced in updates from 3GPP (R16, R17, etc.). As such, CSPs need to ensure that their assurance platforms continue to evolve, in line with the standards. This is important both in production networks, as well as during test, staging and delivery processes. Independence and objectivity are critical, so that CSPs can rapidly identify and troubleshoot issues, manage performance and proactively maintain their networks. 5G continues to evolve, with new capabilities that have been introduced in updates from 3GPP (R16, R17, etc.). As such, CSPs need to ensure that their assurance platforms continue to evolve, in line with the standards. * Automation delivered numerous benefits. Reducing reliance on manual procedures means that service performance can be maintained, with accelerated issue detection and dramatically reduced Mean time to Resolution (MTTR). Actions can be automatically taken based on emerging indicators, leading to proactive assurance to protect SLAs and service experiences. A more detailed explanation can be found on our blog: Automating Service Assurance to Drive Operational Performance A more detailed explanation can be found on our blog: Automating Service Assurance to Drive Operational Performance * Service Assurance software should be able to track thousands of KPIs. These relate to dropped calls, roaming, corporate accounts, customer care, IoT and more – covering all services and the operational and business domains. You need a single platform that can integrate all relevant data to ensure you track the right KPIs for your business. The right platform should be able to support your specific KPIs – and also include industry-standard metrics, based on specifications, as well as experience drawn from deployments with the global operator community. Polystar offers a range of portals that allow your different teams to focus on the KPIs that matter to their roles and objectives. You need a single platform that can integrate all relevant data to ensure you track the right KPIs for your business. The right platform should be able to support your specific KPIs – and also include industry-standard metrics, based on specifications, as well as experience drawn from deployments with the global operator community. Polystar offers a range of portals that allow your different teams to focus on the KPIs that matter to their roles and objectives. * Implementation times vary with the size and complexity of the network. With Polystar’s off-the shelf Service Assurance software, it typically takes 1 to 6 months. * It is truly integrated, combining all relevant sources of information with tools to drive relevant, real-time insights. Multi-protocol call correlation Self-learning / intuitive tool Supports all technologies in a single system (2G-5G SA, IMS) Combines all required functionality: - Signaling monitoring- User plane monitoring- Voice quality monitoring- RAN monitoring- Video monitoring- Performance management -monitoring (PM)- Configuration management (CM) Delivers end-to-end insights with AI-driven analytics Supports closed loop and ticket automation * Multi-protocol call correlation * Self-learning / intuitive tool * Supports all technologies in a single system (2G-5G SA, IMS) * Combines all required functionality: - Signaling monitoring- User plane monitoring- Voice quality monitoring- RAN monitoring- Video monitoring- Performance management -monitoring (PM)- Configuration management (CM) * Delivers end-to-end insights with AI-driven analytics * Supports closed loop and ticket automation * In order to monitor all your services, and manage and track their SLAs, you need full visibility of all your services, not only those that rely on the latest technology generation.It’s important to have a Service Assurance platform that has visibility of all network technologies and services. Also, make sure your selected software partner offers futureproof tools, because 6G is around the corner. Also, make sure your selected software partner offers futureproof tools, because 6G is around the corner. * Yes, our platform supports and enables the CSP journey to the cloud: we support on-prem, hybrid and full cloud deployments. White Paper ## Service Assurance White Paper ### Revolutionizing Service Assurance Explore how new sources of data can be captured, processed, and integrated to enhance and extend service assurance for a new class of services – delivering the bigger picture. Download White Paper ## Explore our Knowledge Center Discover how Polystar can support you in delivering outstanding Service Assurance and Telecom Insights. White paper Polystar,  Telecommunications,  5G,  Customer Experience,  Customer Experience Assurance CX Management in 5G SA Networks | White Paper | Polystar Download our CX Management in 5G SA Networks white paper to learn about the vital role played by Service Assurance solutions. Download white paper CX Management in 5G SA Networks | White Paper | Polystar Blog 08 October 2024 5G,  Network Automation,  Network Assurance Mohammad Shaheen Automated Assurance | Managing 5G SA Complexities | Polystar Blog Learn why Automated Assurance is key to cross-domain monitoring of 5G SA services and how it aligns with TMF ‘s Autonomous Networks Model. Read more Automated Assurance | Managing 5G SA Complexities | Polystar Blog Blog 20 October 2025 AI/ML,  Telco Analytics,  Network Assurance Asparuh Rashid Accelerating Data Ingestion with AI to Drive E2E Service Assurance Achieving e2e-insights requires seamless ingestion, unification, and correlation of data from many sources. Read about data ingestion with AI in telecom Accelerating Data Ingestion with AI to Drive E2E Service Assurance White paper * Telecommunications, * Customer Experience, * Customer Experience Assurance ### CX Management in 5G SA Networks | White Paper | Polystar Download our CX Management in 5G SA Networks white paper to learn about the vital role played by Service Assurance solutions. Download white paper * Network Automation, * Network Assurance Mohammad Shaheen ### Automated Assurance | Managing 5G SA Complexities | Polystar Blog Learn why Automated Assurance is key to cross-domain monitoring of 5G SA services and how it aligns with TMF ‘s Autonomous Networks Model. * Telco Analytics, Asparuh Rashid ### Accelerating Data Ingestion with AI to Drive E2E Service Assurance Achieving e2e-insights requires seamless ingestion, unification, and correlation of data from many sources. Read about data ingestion with AI in telecom Visit the Knowledge Center ## Curious to know more about Polystar Service Assurance? Discover how we can support you in delivering outstanding service assurance. Request a Demo ------------------------------------------------------------ FREQUENTLY ASKED QUESTIONS: Q: Why Choose Polystar for Telco Service Assurance? A: 100+ Our software provides you with 12 different dashboard portals that cover all aspects of Service Assurance in telecommunications. 100+ Q: What is Service Assurance in telecom networks? A: Service assurance in telecoms is the practice of ensuring that all services in the portfolio are delivered consistently, according to the required performance goals and customer expectations. Services may be backed by specific guarantees, such as SLAs, between the provider and customer; general requirements, set by regulators; or simply have basic performance goals that are inherent to the service itself – for example, for a voice or video session – if these goals are not met, then the service cannot function. To deliver service assurance, the ability to capture, process and mediate real-time information from networks, system entities and other sources is required. As service performance goals have advanced, service assurance must also evolve to ensure that it keeps pace with evolving service capabilities. Service assurance in telecoms is the practice of ensuring that all services in the portfolio are delivered consistently, according to the required performance goals and customer expectations. Services may be backed by specific guarantees, such as SLAs, between the provider and customer; general requirements, set by regulators; or simply have basic performance goals that are inherent to the service itself – for example, for a voice or video session – if these goals are not met, then the service cannot function. To deliver service assurance, the ability to capture, process and mediate real-time information from networks, system entities and other sources is required. As service performance goals have advanced, service assurance must also evolve to ensure that it keeps pace with evolving service capabilities. Q: Why is Service Assurance important for 5G telecom networks? A: Service assurance is essential for all generations of mobile and other networks. However, 5G brings new levels of complexity and service possibilities. It also brings heightened user expectations. To manage these and to ensure performance meets all goals and SLAs, 5G needs enhanced levels of service assurance. This is important both in production networks, as well as during test, staging and delivery processes. Independence and objectivity are critical, so that CSPs can rapidly identify and troubleshoot issues, manage performance and proactively maintain their networks. 5G continues to evolve, with new capabilities that have been introduced in updates from 3GPP (R16, R17, etc.). As such, CSPs need to ensure that their assurance platforms continue to evolve, in line with the standards. Service assurance is essential for all generations of mobile and other networks. However, 5G brings new levels of complexity and service possibilities. It also brings heightened user expectations. To manage these and to ensure performance meets all goals and SLAs, 5G needs enhanced levels of service assurance. This is important both in production networks, as well as during test, staging and delivery processes. Independence and objectivity are critical, so that CSPs can rapidly identify and troubleshoot issues, manage performance and proactively maintain their networks. 5G continues to evolve, with new capabilities that have been introduced in updates from 3GPP (R16, R17, etc.). As such, CSPs need to ensure that their assurance platforms continue to evolve, in line with the standards. Q: What are the benefits of automating Service Assurance for 5G telecom networks? A: Automation delivered numerous benefits. Reducing reliance on manual procedures means that service performance can be maintained, with accelerated issue detection and dramatically reduced Mean time to Resolution (MTTR). Actions can be automatically taken based on emerging indicators, leading to proactive assurance to protect SLAs and service experiences. A more detailed explanation can be found on our blog: Automating Service Assurance to Drive Operational Performance Automation delivered numerous benefits. Reducing reliance on manual procedures means that service performance can be maintained, with accelerated issue detection and dramatically reduced Mean time to Resolution (MTTR). Actions can be automatically taken based on emerging indicators, leading to proactive assurance to protect SLAs and service experiences. A more detailed explanation can be found on our blog: Automating Service Assurance to Drive Operational Performance Q: What kind of Service Assurance KPIs can be tracked? A: Service Assurance software should be able to track thousands of KPIs. These relate to dropped calls, roaming, corporate accounts, customer care, IoT and more – covering all services and the operational and business domains. You need a single platform that can integrate all relevant data to ensure you track the right KPIs for your business. The right platform should be able to support your specific KPIs – and also include industry-standard metrics, based on specifications, as well as experience drawn from deployments with the global operator community. Polystar offers a range of portals that allow your different teams to focus on the KPIs that matter to their roles and objectives. Service Assurance software should be able to track thousands of KPIs. These relate to dropped calls, roaming, corporate accounts, customer care, IoT and more – covering all services and the operational and business domains. You need a single platform that can integrate all relevant data to ensure you track the right KPIs for your business. The right platform should be able to support your specific KPIs – and also include industry-standard metrics, based on specifications, as well as experience drawn from deployments with the global operator community. Polystar offers a range of portals that allow your different teams to focus on the KPIs that matter to their roles and objectives. Q: How long does it take to implement Service Assurance solutions in a new network? A: Implementation times vary with the size and complexity of the network. With Polystar’s off-the shelf Service Assurance software, it typically takes 1 to 6 months. Implementation times vary with the size and complexity of the network. With Polystar’s off-the shelf Service Assurance software, it typically takes 1 to 6 months. Q: What differentiates Polystar’s Service Assurance solutions from other / legacy tools? A: It is truly integrated, combining all relevant sources of information with tools to drive relevant, real-time insights. Multi-protocol call correlation Self-learning / intuitive tool Supports all technologies in a single system (2G-5G SA, IMS) Combines all required functionality: - Signaling monitoring- User plane monitoring- Voice quality monitoring- RAN monitoring- Video monitoring- Performance management -monitoring (PM)- Configuration management (CM) Delivers end-to-end insights with AI-driven analytics Supports closed loop and ticket automation It is truly integrated, combining all relevant sources of information with tools to drive relevant, real-time insights. Q: How do multi-generation networks affect Service Assurance? A: In order to monitor all your services, and manage and track their SLAs, you need full visibility of all your services, not only those that rely on the latest technology generation.It’s important to have a Service Assurance platform that has visibility of all network technologies and services. Also, make sure your selected software partner offers futureproof tools, because 6G is around the corner. In order to monitor all your services, and manage and track their SLAs, you need full visibility of all your services, not only those that rely on the latest technology generation.It’s important to have a Service Assurance platform that has visibility of all network technologies and services. Also, make sure your selected software partner offers futureproof tools, because 6G is around the corner. Q: Are Polystar’s Service Assurance solutions cloud-native? A: Yes, our platform supports and enables the CSP journey to the cloud: we support on-prem, hybrid and full cloud deployments. Yes, our platform supports and enables the CSP journey to the cloud: we support on-prem, hybrid and full cloud deployments. White Paper Service Assurance White Paper Revolutionizing Service Assurance Explore how new sources of data can be captured, processed, and integrated to enhance and extend service assurance for a new class of services – delivering the bigger picture. Download White Paper White Paper Download White Paper Q: Curious to know more about Polystar Service Assurance? A: Discover how we can support you in delivering outstanding service assurance. ------------------------------------------------------------ ABOUT THIS CONTENT ------------------------------------------------------------ Source: https://www.elisaindustriq.com/polystar/solutions/service-assurance Author: Hatem Mestiri Published: October 8, 2024 This content is provided for informational purposes. Please visit the original source for the most up-to-date information.