--- title: "AI-Driven Software Solution for Telecom Operators | Polystar" description: "Polystar’s telecom software solutions help telecommunications operators improve customer experience & gain operational efficiencies. Learn more and book a demo" type: article version: 7 version_id: "2c331270-a15e-4e6d-9258-898748c2e6bb" generated_at: "2026-10-21T02:35:33.831Z" author: "Lina Elmquist" date_published: "2026-07-02" language: en reading_time: "14 min" word_count: 2688 keywords: ["Driven Software Solution for Telecom Operators", "What Polystar’s Customers Say", "Trending Telecom Use Cases", "About Polystar", "Polystar FAQs"] url: "https://www.elisaindustriq.com/polystar" --- # AI-Driven Software Solution for Telecom Operators | Polystar > Polystar’s telecom software solutions help telecommunications operators improve customer experience & gain operational efficiencies. Learn more and book a demo ## Key Takeaways - From AI Pilots to Business Impact - What Is the Role of a Digital Master? - Polystar Provides AI-Driven Automated Assurance for CSPs - 100+ Telecom Operators Globally Trust Polystar - Why Polystar? ## Contents - [From AI Pilots to Business Impact](#from-ai-pilots-to-business-impact) - [What Is the Role of a Digital Master?](#what-is-the-role-of-a-digital-master) - [Polystar Provides AI-Driven Automated Assurance for CSPs](#polystar-provides-ai-driven-automated-assurance-for-csps) - [100+ Telecom Operators Globally Trust Polystar](#100-telecom-operators-globally-trust-polystar) - [Why Polystar?](#why-polystar) - [How Polystar Support Telcos & Telecom Operations](#how-polystar-support-telcos-telecom-operations) - [Polystar Solution Portfolio – AI-Driven Automated Assurance](#polystar-solution-portfolio-ai-driven-automated-assurance) - [Discover Our Telecom Software Products](#discover-our-telecom-software-products) - [What Polystar’s Customers Say](#what-polystar-s-customers-say) - [Trending Telecom Use Cases](#trending-telecom-use-cases) - [Maximize Customer Experience and Operational Efficiency In Telecom Operations](#maximize-customer-experience-and-operational-efficiency-in-telecom-operations) - [Polystar Services and Support](#polystar-services-and-support) - [About Polystar](#about-polystar) - [Explore our Telecom Resource Library](#explore-our-telecom-resource-library) - [Would you like to learn how Polystar can boost your operations?](#would-you-like-to-learn-how-polystar-can-boost-your-operations) - [Polystar FAQs](#polystar-faqs) # Polystar: Turning Telco Data into Smart Decisions & Actions [Talk to Our Experts](https://www.elisaindustriq.com/polystar/contact-us) ## From AI Pilots to Business Impact **What Will Define the Next Generation of Telecom Operations?** Join the live webinar on October 27th. [Learn More and Register](https://www.elisaindustriq.com/resources/webinars/from-ai-pilots-to-business-impact-in-telecom) ## What Is the Role of a Digital Master? Discover how a Digital Master provides the trusted operational context, real-time intelligence, and a data foundation for autonomous networks. [More about the Digital Master](https://www.elisaindustriq.com/resources/blog/digital-master-the-foundation-for-autonomous-network-operations) ## Polystar Provides AI-Driven Automated Assurance for CSPs Our software solutions for **Automated Telco Assurance** help you improve the customer experiences you deliver and enhance operational efficiency. The result? A smarter, faster and more reliable service portfolio for you and your customers. [Our Solutions](https://www.elisaindustriq.com/polystar/solutions) ## 100+ Telecom Operators Globally Trust Polystar * * * ### Polystar's Solutions Are Ready for The New Era of 5G, the Cloud, & AI #### Vendor-Agnostic & Cloud Native Telecom Software We help operators to improve customer experience, gain operational efficiency and make smarter decisions through real-time actionable insights and automation. ## Why Polystar? Founded in 1983 and innovating ever since, our highly skilled telco experts are constantly pushing the boundaries of intelligent assurance and operations in telecommunications. ### 30+ #### [YEARS OF INNOVATION](https://www.elisaindustriq.com/polystar/about) Our highly skilled telco experts are constantly pushing the boundaries of intelligent assurance and operations in telecommunications. [About Polystar YEARS OF INNOVATION](https://www.elisaindustriq.com/polystar/about) ### 360º #### [VISIBILITY OF CX](https://www.elisaindustriq.com/polystar/solutions) Our solutions provide 360-degree visibility into customer experience, networks and service performance. [Solutions VISIBILITY OF CX](https://www.elisaindustriq.com/polystar/solutions) ### 30+ #### [5G STANDALONE NETWORKS](https://www.elisaindustriq.com/polystar/use-cases/5g-standalone) More than 30 5G Standalone networks are monitored with our multi-vendor support.  [5G SA Service Assurance 5G STANDALONE NETWORKS](https://www.elisaindustriq.com/polystar/use-cases/5g-standalone) ### How AI and ML Create Value for Telecom Operators AI and machine learning are transforming telecom operations, enabling a shift from reactive troubleshooting to faster, data-driven decisions. Watch **Emil Radonchikj, Head of Customer Experience Assurance** at Polystar, as he explains how AI and ML help telecom teams work smarter, faster, and more efficiently. [More about AI for Telecom](https://www.elisaindustriq.com/polystar/ai-for-telecom) ## How Polystar Support Telcos & Telecom Operations Polystar, part of Elisa Industriq, provides telecom operators with software that enhances customer experience, ensures service quality, and improves operational efficiency.  ### Data-Driven Operations Collect PM data from all network domains, facilitating enrichment and correlation. Eliminate data silos and transform all your telco data into actionable insights. ### Strategic Decision Making Get actionable insights for optimizing your network investments and enhancing ROI – enable quicker rollouts of new services by ensuring robust network readiness. ### Improved Customer Satisfaction Ensure consistent quality of service by identifying and addressing issues early – while securing insights for delivering tailored services based on customer usage patterns. ### Optimized OPEX & CAPEX Reduce OPEX by automating fault detection and diagnostics, and through integrating with existing OSS/BSS systems to simplify workflows. [Discover Polystar Solutions](https://www.elisaindustriq.com/polystar/solutions) ## Polystar Solution Portfolio – AI-Driven Automated Assurance Polystar is a leading global provider of cloud-native AI-driven solutions for CSPs, delivering innovation by turning any telco data into smart decisions and actions. Customer Experience Assurance Service Assurance Network Assurance Data Assurance ### Customer Experience Assurance Ensure real-time visibility of service performance and customer experience, enabling you to steer operational activities with customer impact at the focus. Our solution portfolio for Automated Assurance helps telecommunications operators to improve customer experience and gain operational efficiency. [Read more about Customer Experience Assurance](https://www.elisaindustriq.com/polystar/solutions/customer-experience-assurance) ### Service Assurance Get real-time monitoring of service quality and network resources, enabling your team to detect and analyze issues – and the impact on your customers from any resulting service impairment. [Read more about Service Assurance](https://www.elisaindustriq.com/polystar/solutions/service-assurance) ### Network Assurance Network Assurance is fundamental for ensuring the smooth operation of your networks, across all domains. Real-time visibility of network node health is essential for any telecoms’ assurance program. [Read more about Network Assurance](https://www.elisaindustriq.com/polystar/solutions/network-assurance) ### Data Assurance Polystar’s Data Assurance Solution gives you a single, trusted source of truth for your network and OSS data - delivered in real time, unified across domains, and continuously monitored for quality. [Read more about Data Assurance](https://www.elisaindustriq.com/polystar/solutions/data-assurance) [Polystar's Solution Portfolio](https://www.elisaindustriq.com/polystar/solutions) ## Discover Our Telecom Software Products Unlock the power of data-driven operations with our advanced telco software solutions, designed to enhance strategic decision-making, optimize OPEX & CAPEX, and elevate customer satisfaction to new heights. ### [Osix Monitoring](https://www.elisaindustriq.com/polystar/products/osix-monitoring) Advanced monitoring with network tracing and troubleshooting capabilities is essential for maintaining a first-class customer experience and proactively preventing degradation in network and service quality. [Read more Osix Monitoring](https://www.elisaindustriq.com/polystar/products/osix-monitoring) ### [Kalix Analytics](https://www.elisaindustriq.com/polystar/products/kalix-analytics) Benefit from a unique, unified view of your network, customers and service performance, enhanced by AI, in real-time, giving unparalleled insights into perceived service quality and the overall customer experience delivered. [Read more Kalix Analytics](https://www.elisaindustriq.com/polystar/products/kalix-analytics) ### [Kalix DataOps](https://www.elisaindustriq.com/polystar/products/kalix-dataops) Kalix DataOps solves the problem of siloed data management and data-sharing challenges. It improves efficiency, scalability, and cost-effectiveness for your business by reducing redundancy and increasing the use of shared resources. [Read more Kalix DataOps](https://www.elisaindustriq.com/polystar/products/kalix-dataops) [All Polystar Products](https://www.elisaindustriq.com/polystar/products) ## What Polystar’s Customers Say Lina Elmquist Technical Lead - Service Management Systems at Three Scandinavia > "At Three Scandinavia, we conduct rigorous testing as we scale our 5G SA capabilities. Ensuring cloud-native 5G SA core functionality is complex, and Osix Monitoring plays a vital role in this process. It gives us complete visibility across the 5G SA protocol stack and interactions between 5G core functions. Both our project and operation teams rely on insights from Osix Monitoring to enhance testing and verification." Satish Kalkunte Assistant Vice President at Starhub > "At Starhub we have used Osix Monitoring and Kalix Analytics to ensure the quality and customer experience of our 5G SA service since its launch in 2021. Our Core Operations and  NOC & SOC teams value the fast, unified system that provides a comprehensive, end-to-end view of all mobile technologies, including 5G SA." Péter Fekete CEO of 4iG Group > "Providing the best possible service experience, built on the most advanced technology, is a top priority for 4iG Group’s telecommunications companies in Hungary and the Western Balkans, for both residential and business customers. Our cooperation with Polystar marks a milestone, raising the quality of our networks and further strengthening our customer-focused operations. We are confident that implementing the new system will create a more stable, transparent, and future-proof network for our Hungarian subsidiary, One Hungary." Saleem Alblooshi Executive VP, Network Development & Operations at DU > "We continue to collaborate with global best practice service providers to ensure that our services and solutions continue to safeguard an outstanding experience for all our valued customers. We are leveraging Polystar’s expertise to build our CEM model for mobile customers and to introduce independent benchmarking for our VoLTE and other services." ## Trending Telecom Use Cases Polystar Use Cases [](https://www.elisaindustriq.com/polystar/use-cases/ai-powered-anomaly-detection) ### [AI-Powered Anomaly Detection](https://www.elisaindustriq.com/polystar/use-cases/ai-powered-anomaly-detection) **Every Anomaly Is a Signal** Our AI continuously learns expected performance patterns and flags deviations that indicate potential service disruptions - giving you earlier insights, fewer false alarms, and more time to protect customer experience. [Read more about AI-Powered Anomaly Detection AI-Powered Anomaly Detection](https://www.elisaindustriq.com/polystar/use-cases/ai-powered-anomaly-detection) [](https://www.elisaindustriq.com/polystar/use-cases/roaming-analytics) ### [Roaming Analytics](https://www.elisaindustriq.com/polystar/use-cases/roaming-analytics) **Gain real-time visibility across your roaming ecosystem** Our Roaming Portal brings monitoring and analytics together in one intelligent workspace. Enhanced with AI-powered anomaly detection and agentic AI, it helps you automate key tasks, spot emerging issues, and prioritize what matters most. [Read more about Roaming Analytics Roaming Analytics](https://www.elisaindustriq.com/polystar/use-cases/roaming-analytics) [](https://www.elisaindustriq.com/polystar/use-cases/ai-powered-forecasting-for-network-capacity-management) ### [AI-Powered Forecasting for Network Capacity Management](https://www.elisaindustriq.com/polystar/use-cases/ai-powered-forecasting-for-network-capacity-management) **Predict Network Behavior with Data-Driven Accuracy** AI/ML powered application of Kalix Analytics models analyze historical and real-time data to forecast demand and capacity needs, enabling proactive optimization, reduced risk, and efficient resource allocation across the network. [Read more about AI-Powered Forecasting AI-Powered Forecasting for Network Capacity Management](https://www.elisaindustriq.com/polystar/use-cases/ai-powered-forecasting-for-network-capacity-management) [](https://www.elisaindustriq.com/polystar/use-cases/5g-standalone) ### [5G Standalone Service Assurance](https://www.elisaindustriq.com/polystar/use-cases/5g-standalone) **Real-time Insights and Customizable Workflows** Our Network Monitoring solution delivers rapid responsiveness and seamless scalability to support your critical 5G SA assurance processes efficiently and effectively. [Read more about 5G Standalone Service Assurance 5G Standalone Service Assurance](https://www.elisaindustriq.com/polystar/use-cases/5g-standalone) [More Telecom Use Cases](https://www.elisaindustriq.com/polystar/use-cases) ## Maximize Customer Experience and Operational Efficiency In Telecom Operations Thomas Nilsson Chief Product Officer > "Complex networks generate huge data volumes, from which operators must obtain real-time insights into end-to-end service performance and customer experience. These insights are crucial for enhanced decision making and delivering efficiencies through automation. We are dedicated to helping you secure them." [](https://www.elisaindustriq.com/polystar/services) ## Polystar Services and Support Our Services organization handles all deliveries, as well as support, training and solution adaptation for our customers. Our operations span the globe and provide reliable, responsive, and tailored solutions that align with the unique requirements of each market, delivering unparalleled value. Let’s partner to turn complexity into actionable insights and operational intelligence. [More about Services](https://www.elisaindustriq.com/polystar/services) [](https://www.elisaindustriq.com/polystar/about) What is Polystar? ## About Polystar Polystar is a vendor-agnostic telecom software expert, embracing the multi-supplier, multi-generation landscape in your networks. Our innovative ML/AI-driven analytics consistently reduce OPEX and CAPEX for 100+ CSPs worldwide, fostering closed-loop network operations and automation across RAN, transport, and core domains. Polystar is headquartered in Stockholm, Sweden with local presence in Australia, Canada, Dubai, Egypt, Finland, Poland, Singapore, Slovakia, the UK and the USA. [More about Polystar](https://www.elisaindustriq.com/polystar/about) [Contact Us](https://www.elisaindustriq.com/polystar/contact-us) ## Explore our Telecom Resource Library Telecom Insights Blog 02 July 2026 [](https://www.elisaindustriq.com/resources/blog/polystar-real-time-analytics-stops-sms-blaster-fraud) - [Polystar](https://www.elisaindustriq.com/resources/blog?m_filter=true&companies=polystar),  - [Telecommunications](https://www.elisaindustriq.com/resources/blog?m_filter=true&industries=telecommunications),  - [Network Assurance](https://www.elisaindustriq.com/resources/blog?m_filter=true&solutions=network_assurance) ### [Polystar Real-Time Analytics Stops SMS Blaster Fraud](https://www.elisaindustriq.com/resources/blog/polystar-real-time-analytics-stops-sms-blaster-fraud) Discover how real-time telemetry and AI expose SMS blaster activity and enable rapid fraud detection in complex telecom environments. [Read more Polystar Real-Time Analytics Stops SMS Blaster Fraud](https://www.elisaindustriq.com/resources/blog/polystar-real-time-analytics-stops-sms-blaster-fraud) White paper [](https://www.elisaindustriq.com/resources/white-papers/data-driven-transformation) - [Polystar](https://www.elisaindustriq.com/resources/white-papers?m_filter=true&companies=polystar),  - [Telecommunications](https://www.elisaindustriq.com/resources/white-papers?m_filter=true&industries=telecommunications),  - [Network Automation](https://www.elisaindustriq.com/resources/white-papers?m_filter=true&topics=network_automation),  - [Telco Analytics](https://www.elisaindustriq.com/resources/white-papers?m_filter=true&topics=telco_analytics) ### [Data-Driven Transformation in Telco Operators | White Paper | Polystar](https://www.elisaindustriq.com/resources/white-papers/data-driven-transformation) The Telecom Industry is facing a deep transformation. Read about the CSP status, as well as the drivers for transformation. Download here [Download white paper Data-Driven Transformation in Telco Operators | White Paper | Polystar](https://www.elisaindustriq.com/resources/white-papers/data-driven-transformation) Press release 03 February 2026 [](https://www.elisaindustriq.com/resources/press-releases/ooredoo-group-signs-framework-agreement-with-polystar-part-of-elisa-industriq-for-mobile-and-fixed-broadband-analytics-boosted-by-1770109186073) - [Polystar](https://www.elisaindustriq.com/resources/press-releases?m_filter=true&companies=polystar) ### [Ooredoo Group signs agreement with Polystar | Press Release](https://www.elisaindustriq.com/resources/press-releases/ooredoo-group-signs-framework-agreement-with-polystar-part-of-elisa-industriq-for-mobile-and-fixed-broadband-analytics-boosted-by-1770109186073) Multi-phase deployment brings advanced analytics for mobile and fixed broadband networks, building the foundation for DataOps-driven AI insights and new use cases across group operating companies. [Read more Ooredoo Group signs agreement with Polystar | Press Release](https://www.elisaindustriq.com/resources/press-releases/ooredoo-group-signs-framework-agreement-with-polystar-part-of-elisa-industriq-for-mobile-and-fixed-broadband-analytics-boosted-by-1770109186073) [Visit our Knowledge Center](https://www.elisaindustriq.com/knowledge-center) ## Would you like to learn how Polystar can boost your operations? [Book a Demo](https://www.elisaindustriq.com/polystar/contact-us) ## Polystar FAQs - ### Polystar delivers advanced software solutions for telecom operators, with a focus on assurance across customer experience, telecom services, and networks, alongside data and analytics. Our AI-driven products turn complex data into actionable insights, helping CSPs monitor performance, identify faults, boost customer satisfaction, and improve operational efficiency. Built on AI and machine learning, our software is already 5G-ready, and all our solutions are vendor-agnostic and cloud-native as standard. Polystar was acquired by Elisa in June 2019, and has been integrated into the Elisa Industriq portfolio of brands.  Polystar offers three core software products as part of our portfolio: **Osix Monitoring:** A network monitoring solution with network tracing and troubleshooting capabilities, enabling you to detect and resolve network issues or poor performance before they affect customers. **Kalix Analytics:** Data insights software specializing in comprehensive data visualization, allowing you a unified view of your network, customers, and service performance in real time, powered by AI. **Kalix DataOps:** A solution that allows universal data accessibility by introducing a virtualized data layer that consolidates all your network and OSS data. Telecom customers can pick and choose what software solutions they need, or use all three for complete AI-driven automated assurance. --- ## Frequently Asked Questions ### What Is the Role of a Digital Master? Discover how a Digital Master provides the trusted operational context, real-time intelligence, and a data foundation for autonomous networks. Discover how a Digital Master provides the trusted operational context, real-time intelligence, and a data foundation for autonomous networks. Polystar Provides AI-Driven Automated Assurance for CSPs Our software solutions for Automated Telco Assurance help you improve the customer experiences you deliver and enhance operational efficiency. The result? A smarter, faster and more reliable service portfolio for you and your customers. Our Solutions Polystar Provides AI-Driven Automated Assurance for CSPs Our Solutions ### Why Polystar? Founded in 1983 and innovating ever since, our highly skilled telco experts are constantly pushing the boundaries of intelligent assurance and operations in telecommunications. 30+ YEARS OF INNOVATION About Polystar YEARS OF INNOVATION 360º VISIBILITY OF CX Solutions VISIBILITY OF CX 30+ 5G STANDALONE NETWORKS 5G SA Service Assurance 5G STANDALONE NETWORKS 30+ ### What does Polystar do? Polystar delivers advanced software solutions for telecom operators, with a focus on assurance across customer experience, telecom services, and networks, alongside data and analytics. Our AI-driven products turn complex data into actionable insights, helping CSPs monitor performance, identify faults, boost customer satisfaction, and improve operational efficiency. Built on AI and machine learning, our software is already 5G-ready, and all our solutions are vendor-agnostic and cloud-native as standard. Polystar delivers advanced software solutions for telecom operators, with a focus on assurance across customer experience, telecom services, and networks, alongside data and analytics. Our AI-driven products turn complex data into actionable insights, helping CSPs monitor performance, identify faults, boost customer satisfaction, and improve operational efficiency. Built on AI and machine learning, our software is already 5G-ready, and all our solutions are vendor-agnostic and cloud-native as standard. ### Who owns Polystar? Polystar was acquired by Elisa in June 2019, and has been integrated into the Elisa Industriq portfolio of brands. Polystar was acquired by Elisa in June 2019, and has been integrated into the Elisa Industriq portfolio of brands. ### What products does Polystar offer? Polystar offers three core software products as part of our portfolio: Osix Monitoring: A network monitoring solution with network tracing and troubleshooting capabilities, enabling you to detect and resolve network issues or poor performance before they affect customers. Kalix Analytics: Data insights software specializing in comprehensive data visualization, allowing you a unified view of your network, customers, and service performance in real time, powered by AI. Kalix DataOps: A solution that allows universal data accessibility by introducing a virtualized data layer that consolidates all your network and OSS data. Telecom customers can pick and choose what software solutions they need, or use all three for complete AI-driven automated assurance. Polystar offers three core software products as part of our portfolio: Osix Monitoring: A network monitoring solution with network tracing and troubleshooting capabilities, enabling you to detect and resolve network issues or poor performance before they affect customers. Kalix Analytics: Data insights software specializing in comprehensive data visualization, allowing you a unified view of your network, customers, and service performance in real time, powered by AI. Kalix DataOps: A solution that allows universal data accessibility by introducing a virtualized data layer that consolidates all your network and OSS data. Telecom customers can pick and choose what software solutions they need, or use all three for complete AI-driven automated assurance. --- ## About This Content **Source:** [AI-Driven Software Solution for Telecom Operators | Polystar](https://www.elisaindustriq.com/polystar) **Author:** Lina Elmquist **Published:** July 2, 2026 *This content is provided for informational purposes. Please visit the original source for the most up-to-date information.*